Refund policy

Refund Policy

A. Digital Products

Digital products sold by EPHILO may include EPUB eBooks, Interactive PDFs, digital card sets, Complete Digital & Printable Editions, and other downloadable digital publications, as clearly indicated on each product page. Due to the nature of digital goods, we are unable to offer refunds or cancellations once a purchase has been completed and the file has been delivered. If you experience a technical problem with your download, please contact us at e.philopub@gmail.com and we will assist you promptly.

B. Printed Books

For printed editions, customers may request a return within 14 days of receipt. The book must be returned in its original condition. Return shipping costs due to a change of mind are the customer's responsibility. If an incorrect, defective, or damaged book is delivered, please contact us at e.philopub@gmail.com; in such cases, reasonable return shipping costs are the seller's responsibility.

C. EPHILO Objects — Damaged, Defective or Incorrect Items

Please inspect your order upon delivery. If an EPHILO Object arrives damaged, defective, misprinted or different from the item ordered, contact us promptly through our Contact page.

Please include the order number, a description of the problem, clear photographs of the product and photographs of the packaging where relevant.

After reviewing the evidence, we may arrange an appropriate replacement, reprint, refund or other remedy. Do not return a product to Gelato or to any production facility without prior written instructions from EPHILO.

D. Change-of-Mind Returns and Withdrawal Rights

Nothing in this policy limits any mandatory consumer rights that apply in the customer's country. Contact EPHILO before returning any product so that eligibility, deadlines and return instructions can be confirmed.

This policy does not affect your statutory rights.